Cancellation and Refund Policy

At Moorti Emporium, we strive to provide our customers with high-quality handcrafted idols and sculptures. Our Cancellation and Refund Policy is designed to ensure transparency and customer satisfaction while also maintaining fairness to our artisans.

Order Cancellation

You can cancel your order within 24 hours of placing it, provided the product has not been dispatched.
Custom-made or personalized orders cannot be cancelled once the production process has started.
To cancel an order, please contact us immediately at support@moortiemporium.com or call our customer care number.

Refund Policy

If the cancellation is made within the allowed time and the item has not been dispatched, a full refund will be initiated.
Refunds will be processed through the original mode of payment within 7-10 business days.
If the order is cancelled after dispatch, shipping charges will be deducted, and the refund will be processed only after the product is returned and inspected.

Return and Replacement

If you receive a damaged or defective product, please notify us within 48 hours of delivery with photographs of the item and packaging.
We offer a replacement or refund for damaged items after verification.
Returns are not accepted for custom-made or made-to-order products unless damaged during transit.